Frequently Asked Questions

wt+ FAQs

WHAT IS WT+?

wt+ is a cardless rewards programme that is managed and administered by Wing Tai Retail Management Pte Ltd.

WHAT ARE THE PARTICIPATING BRANDS IN WT+?

The privileges are available across 11 brands: Burton Menswear London, Cath Kidston, Dorothy Perkins, DPAM, FOX Kids & Baby, G2000, Karen Millen, Topshop, Topman, Wallis and Warehouse. Membership points can be earned at sale outlet stores.

Membership privileges are strictly exclusive to wt+ stores in Singapore only. Click here for store list.

WHAT ARE THE MEMBERSHIP TIERS AVAILABLE?

There are three tiers of membership:

1. SILVER: Membership is free! To join, sign up online here or at any participating wt+ store.
2. GOLD: To qualify, spend min $300 at any wt+ brands within your 12-month Silver membership period.
   
3. PREMIUM: To qualify, spend min $1,000 on your first purchase or accumulate min $1000 spend at any wt+ brands within your 12-month Gold membership period.

WHAT ARE THE BENEFITS OF WT+?

SILVER

• Earn 0.5 point for every $1 spent at any wt+ brand
• Birthday Treat 2x bonus points purchase ($1 = 1 point)
• Redeem points to offset your purchases; 20 points = $1

GOLD

• 10% off on all regular-priced merchandise
• Earn 1 point for every $1 spent at any wt+ brand
• Birthday Treat: 2x bonus points ($1 = 2 points)
• Redeem points to offset your purchases; 20 points = $1

PREMIUM

• 10% off on all regular-priced merchandise
• Earn 1.5 points for every $1 spent at any wt+ brand
• Birthday Treat: 2x bonus points ($1 = 3 points)
• Redeem points to offset your purchases; 20 points = $1
• Extended reservation period and reservation during sales
• Invites to members only events

DOES WT+ MEMBERSHIP DOWNGRADE/EXPIRE?

SILVER: Membership validity = No expiry
Your Silver membership will automatically renew at the end of your membership validity.

GOLD: Membership validity = 12 months.
Your Gold membership will automatically renew at the end of your membership validity if you have an accumulated spend of min $300 within your 12-month Gold membership period. Otherwise, you will be downgraded.

PREMIUM: Membership validity = 12 months.
Your Premium membership will automatically renew at the end of your membership validity if you have an accumulated spend of min $1000 within your 12-month Premium membership period. Otherwise, you will be downgraded.

HOW DOES MEMBERSHIP UPGRADE WORK?

GOLD: You will be upgraded to Gold once you spend at least $300 within your 12-month Silver membership period

PREMIUM: You will be upgraded to Premium once you spend at least $1,000 within your 12-month Gold membership period

DO WT+ POINTS EXPIRE?

Points earned from purchases will have a 12-month validity and any unused points will expire at the end of 12th month from the date they were earned

An example: Points earned from 1 – 31 Jan 2018 will expire on 31 Jan 2019

HOW CAN I EARN POINTS?

Members can earn points by making any spend at any participating wt+ outlet. Simply quote your registered mobile number at the cashier.

HOW CAN I REDEEM MY POINTS?

Members have to provide their registered mobile number for verification to redeem points. Staff reserves the rights to reject any invalid form of identification.

WHAT ARE THE MAXIMUM POINTS ALLOWED FOR REDEMPTION?

You may redeem up to a maximum of $200 worth of points in a single receipt.

HOW DO I CHECK THE STATUS OF MY WT+ MEMBERSHIP TIER, POINTS BALANCE & REWARDS?

You can log into your membership portal here to check your membership tier, points balance and rewards. Link up your Facebook to your account for a hassle-free access to your membership details.

HOW CAN I ENJOY MY 10% OFF PRIVILEGE?

Identify yourself as a wt+ member by quoting your registered mobile number to enjoy 10% off all regular-priced merchandises. Discount is not valid in conjunction with other ongoing promotions or on sales items. 10% discount is only applicable for Gold and Premium members.

CAN I TRANSFER MY WT+ MEMBERSHIP TO SOMEONE ELSE?

wt+ memberships are strictly non-transferable. wt+ reserves the right to make the final decision in any dispute.

CAN I TAG SOMEONE’S PURCHASES TO MY WT+ ACCOUNT TO EARN POINTS?

wt+ points can only be awarded for your purchases. wt+ reserves the right to terminate one’s account if any member is found tagging purchases other than his own to accumulate points.

HOW CAN I SIGN IN?

If you have signed up in stores, either at Point-of-Sales or Kiosk, your password for your first time log-in is your registered mobile number. You will be required to update your profile online in order to enjoy your full wt+ benefits.

If you have signed up online, a welcome email will be sent to your inbox and you will need to set your password in order to log in your account

I FORGET MY PASSWORD, HOW CAN I RETRIEVE IT?

Please click here or go to ‘Log in‘ page to retrieve your password. Enter your registered email or mobile number and click on ‘Submit’. A link will be sent to your registered contact. Simply click on the link to reset your password.

HOW CAN I EDIT/UPDATE MY ACCOUNT DETAILS?

Please log in to your membership account and click on ‘Profile’ > ‘Update Profile’ to edit/update your particulars.